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The most common cause is a 99M placard that is missing, damaged, or won't scan. When USPS refuses a pallet, the carrier holds it and issues a refused or on-hand freight notice. Our Delivery Assurance team then works with you and the carrier to get it accepted or decide what happens next.

To prevent it:

• Attach the 99M placard securely where the dock can see and scan it.
• Make sure the barcode prints cleanly and isn't covered by stretch wrap or tape.
• Keep a digital copy of every placard and your postage statement for each drop.

It depends on how the mailing is entered. eInduction shipments use the 99M placard and do not need an 8125, even if a receiving post office asks for one. If that happens, contact us and we'll work it out with the facility. Shipments that are not eInduction may require an 8125, and our team can confirm what your mailing needs before it ships.

Usually two things:

1. A copy of the 99M placard for the pallet. We send it to the carrier so they can find the freight.
2. Tracking on the mail pieces themselves. Sometimes the pallet is accepted by USPS and the mail is moving, but the carrier never got a signed delivery receipt. Mail-piece tracking tells us right away.

We keep working the carrier side and update you as we learn more.

We contact the carrier, find out why it was refused, and request photos of the pallet and placard. We may also ask for photos of the tray tags, the small cards on the sides of the letter trays, so you can confirm the mail is yours.

Then we decide with you whether to correct and redeliver, or return the freight. Return and redelivery charges from the carrier may apply.

DLP LTL pricing assumes no more than 7 handling units from one origin to the same destination on the same day. If your BOLs add up to 8 or more, the carrier may combine them and apply capacity pricing.

• Keep each destination to 7 handling units or fewer per ship day.
• Double- or triple-stack pallets when you can.
• Stretch-wrap stacked pallets together. If the carrier can separate them, it may count and weigh each pallet on its own.
• If your freight can't be stacked, contact us before you ship to discuss other options.

The driver can arrive any time during your scheduled pickup window. If your freight isn't wrapped, labeled, and ready to load, with paperwork complete, the carrier may assess a Freight Not Ready charge. Any carrier charges of this kind are invoiced to the shipper by Direct Logistics.

If loading runs past the time allowed, the carrier may assess detention charges, which Direct Logistics invoices to the shipper.

• 0–999 lbs: 15 minutes
• 1,000–5,000 lbs: 30 minutes
• 5,001–10,000 lbs: 40 minutes
• Over 10,000 lbs: 60 minutes

The best way to avoid detention is to have your freight fully prepared before the driver arrives.

If the carrier hasn't arrived within 30 minutes of the end of your scheduled pickup window, contact us right away at logistics@directlogistics.com. That gives us time to reach the carrier before the pickup is missed.

Sometimes a terminal doesn't have the capacity to pick up on the scheduled day and moves the pickup to the next day. When that happens, we contact the terminal and lay out your options. One option is often to drop the freight off at the terminal yourself the same day.

If you do, let us know right away so we can cancel the rescheduled pickup and avoid a missed-pickup charge.

The driver should scan the barcode at the top of the Direct Logistics BOL. If the driver still says the paperwork can't be used, contact us while the driver is on site and we'll reach out to the terminal directly.

If a job changes after you print paperwork, always use the BOLs from the current job. Old BOLs can send freight to the wrong place or create duplicate shipments.

If the wrong BOL already went out, contact us right away so we can correct it with the carrier. Delete old draft jobs in DLP so they don't get mixed up with the live job.

No. Carriers build delivery routes the morning of delivery, so they won't commit to an exact time. We can usually give you a general window once the freight reaches the delivering terminal. Some receiving facilities are also closed on certain days, which can affect when freight is delivered.

Enter the job in DLP and save it as a draft. Send us the DLP Job # and tell us what needs to change, such as an added drop, a different service, or new pallet counts. We'll update the job and let you know when it's ready to review.

Once it looks right, submit it, and we'll review and approve it.

Yes, but let us know before the driver arrives so the BOL and pickup match what's on your dock. Keep the 7-handling-unit limit per destination per day in mind. Adding pallets can push a destination into capacity pricing.

USPS sometimes reroutes certain mail classes from one facility to another. When that happens, we confirm the correct destination with you and re-rate the shipment if needed.

Contact us with what you were entering and where it stopped. We can usually create or finish the job for you while we look into the problem.

Email us the invoice number and what you believe is incorrect. Postal paperwork helps speed up the review, such as postage statements (3602/3607), the presort summary, and pallet placards.

Reviews usually take 7–10 business days, and we'll keep you updated as the carrier responds.

If pallets arrive separately or come up short at delivery, we work with the carrier to find where the freight was split and expedite the missing pallets when possible. Any billing adjustments are reviewed case by case.

An account is placed on hold when there's an outstanding balance or it has exceeded its credit limit. We can't process DLP jobs until the hold is cleared. Contact Accounts Receivable to arrange payment, and we'll release the hold as soon as it's received.

Email us the new information and the date it takes effect, for example after a change in ownership. We'll update your account and future invoices.